ARA Group companies use CLARAFY® within their service departments to manage and control the scheduling, tracking and execution of all service, maintenance and inspection activities undertaken on behalf of our clients.
CLARAFY® is the core of our service delivery. Purpose built for the task, CLARAFY® is a web-based asset, maintenance and helpdesk management system, providing immediate feedback on work performed as technicians link wirelessly from the field.
Technicians performing maintenance work do so with the aid of a mobile computing device with built in GSM/GPRS/Next-G communications capabilities providing ‘real-time’ exchange of maintenance information between office personnel and technicians in the field.
CLARAFY® provides the following functions:
Asset Management – Asset auditing, barcoding and tracking using a PDA that provides fast, accurate, and consistent results for any asset and data collection requirements.
Maintenance Management – Planned and reactive maintenance works automatically scheduled and recorded against individual assets using the PDA with in-built barcode scanner.
Service Management – Service calls logged and individually tracked through to completion against the client’s Service Level Agreement. Comprehensive incident tracking tools and automated escalation ensure prompt and accurate service delivery.
Customer Web Portal – Clients are provided access to their information in CLARAFY® through a customised web portal, available via the internet anywhere, anytime.
Benefits to our clients:
Based on defined parameters, CLARAFY® will automatically contact specified supervisors and managers via email or SMS, ensuring the client is kept informed at all times.
A comprehensive register of all assets under maintenance, updated routinely, providing accurate and up-to-date asset information. Most importantly, a history of all changes to the initial asset base is recorded and available for viewing and analysis.
Prompt, accurate and safe routine servicing of equipment on-time, every time.
Guaranteed attendance of technicians on site, verifiable through state-of-the-art barcoding which time and date stamps all actions performed on the handheld.
A secure audit trail of all maintenance actions performed.
Accurate and timely information provided through the elimination of paper work and manual data entry.
Comprehensive reporting, including failure trending for operational equipment, technician attendance and movement, testing results, actions taken, and defect status.
Reduced equipment downtime through the analysis of asset-based maintenance and repair history and subsequent elimination of catastrophic failures.
Quick and easy monitoring of regulatory compliance obligations.
Total visibility of all assets and associated maintenance activities.